Why Choose Zaidesk​

• Knowledge Base
• Faq’s
• Business Hour
• Email To Ticket
• User Ticket Portal
• Analytics Reports
• Ticket Assign
• AI Ticket Reply
• Collision Detection
• Tag Adding system
• Ticket notes
• Instant Reply
• Email templates
• Agent Rating
• Announcements
• Assign Activity
• Automations
• Roles and Permissions
• Customer IP Address Tracking
• Customers Previous Tickets History
• Chatting System
• chat GPT Api integrated
• Agent Username Privacy
• Google Analytics
• Securities
• Canned Response
• Live Notification
• Google Captcha
• Contact form
• Force ssl
• Clear Application Cache
• LTR to RTL system
• Social logins
• Dark mode
• Custom CSS & JS
• Languages
• Under Maintenance
• Theme settings
• Two-Factor Authentication
• Translations
• Tenancy Supported Backend
• & Many more…

Requirements (minimum):​

• Server: any server.
• PHP: 8.1+
• PHP Extensions: OpenSSL, PDO, PHP ZIP Extension, BCMAth, Ctype, Fileinfo, MBstring, Tokenizer, XML, Json, MySQLi, GD, cURL, allow_url_fopen
• Database: Mysql 5.7+, PostgreSQL
• WebServer : Nginx, Apache

Deskzai Made With​

• PHP 8.1
• Laravel 9
• Mysql
• Html
• Css
• Bootstrap
• jQuery
• Pusher

Features​

Knowledge Base: Create and manage a comprehensive knowledge base to provide instant access to information for both your customers and support agents. Organize articles, FAQs, and documentation for easy reference.

FAQs: Quickly address common customer queries with a dedicated FAQ section. Easily update and maintain frequently asked questions to ensure customers find the information they need.

Business Hour: Set specific business hours for your support team to streamline response times. Automatically adjust ticket routing and notifications based on your schedule.

Email To Ticket: Convert incoming emails into support tickets effortlessly, ensuring all customer communication is centralized and tracked within your system.

User Ticket Portal: Empower customers to create and manage their support tickets through a user-friendly portal, enhancing their experience and reducing agent workload.

Analytics Reports: Gain valuable insights into your support operations with detailed analytics and reports. Monitor ticket volume, response times, agent performance, and more to make data-driven decisions.

Ticket Assign: Efficiently assign tickets to the right agents based on their expertise, workload, or other criteria, ensuring prompt and effective issue resolution.

AI Ticket Reply: Utilize AI-powered responses to address common customer inquiries automatically, improving response times and freeing up agents for more complex issues.

Collision Detection: Prevent multiple agents from working on the same ticket simultaneously, avoiding confusion and ensuring efficient ticket management.

Tag Adding System: Categorize and label tickets with relevant tags for easy organization and retrieval. Simplify ticket routing and reporting.

Ticket Notes: Collaborate seamlessly with internal ticket notes, allowing agents to share insights and updates on a ticket’s progress while keeping customer communications private.

Instant Reply: Provide customers with quick, automated responses to acknowledge their requests, enhancing their experience and setting expectations for resolution times.

Email Templates: Create and customize pre-defined email templates to ensure consistent and professional communication with customers.

Agent Rating: Gather feedback from customers to evaluate agent performance and identify areas for improvement.

Announcements: Keep customers informed with announcements and updates about your products or services, ensuring transparency and timely communication.

Assign Activity: Track and manage agent assignments and activities efficiently to optimize workload distribution.

Automations: Automate repetitive tasks and workflows to save time and reduce manual intervention, improving efficiency.

Roles and Permissions: Define and manage roles and permissions for your support team, ensuring data security and access control.

Customer IP Address Tracking: Enhance security and traceability by tracking customer IP addresses during interactions.

Customers’ Previous Tickets History: Access a customer’s ticket history to provide personalized support and context for their current issues.

Chatting System: Offer real-time chat support to customers, facilitating instant communication and issue resolution.

Chat GPT API Integrated: Integrate Chat GPT API for advanced chatbot capabilities, improving the efficiency of customer interactions.

Agent Username Privacy: Protect agent identities and privacy by implementing measures to safeguard their usernames.

Google Analytics: Integrate Google Analytics to gain valuable insights into customer behavior and support operations.

Securities: Implement robust security measures to safeguard customer data and sensitive information.

Canned Response: Save time by creating and using predefined responses for common customer inquiries.

Live Notification: Receive real-time notifications of new tickets and updates, ensuring prompt response.

Google Captcha: Enhance security by integrating Google Captcha to protect against spam and automated attacks.

Contact Form: Provide an easy-to-use contact form for customers to initiate support requests.

Force SSL: Ensure secure connections by enforcing SSL encryption for all interactions.

Clear Application Cache: Maintain system performance by periodically clearing application cache.

LTR to RTL System: Accommodate languages with right-to-left scripts, expanding your reach to a global audience.

Social Logins: Allow customers to log in or sign up using their social media accounts, simplifying the registration process.

Dark Mode: Offer a dark mode option for a more comfortable user experience during nighttime or low-light conditions.

Custom CSS & JS: Customize the appearance and functionality of your support system with custom CSS and JavaScript.

Languages: Support multiple languages to cater to a diverse customer base.

Under Maintenance: Notify customers when the system is undergoing maintenance to manage their expectations.

Theme Settings: Customize the look and feel of your support portal with theme settings.

Two-Factor Authentication: Enhance security with two-factor authentication for user accounts.

Translations: Provide translated content for a global audience, ensuring accessibility and inclusivity.