- IMPROVED: Database Connection while DB password with special characters(as per customer request)
- IMPROVED AND FIXED: Send Mail While creating/updating ticket (as per customer request)
- IMPROVED AND FIXED: Priority update on settings page
- REMOVED: Softdelete Feature (regarding customer recommendation)
- FEATURE: Added terms & conditions checkbox while submitting a ticket by customer. (As per customer request)
- IMPROVED AND FIXED: Changed Ticket `uid` format with md5 generated code; now it will only visible on the URL.
- IMPROVED Documentation: Added gmail smtp instructions and offline version of the documentation.

- IMPROVEMENT: Global Settings Page (As per user request)
- IMPROVEMENT: Installation database issue for some cases (As per user request)
- FIXED: Logo and Image caching issue while change (As per user request)

- FIXED: Customer can update status, select another customer, assign user (now customer won't be able to do)
- FIXED & IMPROVEMENT: KnowledgeBase database and seeder.